As soon as you have spotted the bag you want, click on “add to bag” or “purchase”. To complete your order, follow the instructions relating the checkout process. Your order is not going to be submitted until the end of the checkout process.
At that moment, you are going to be asked about your way of payment and your payment information.
If you have any problem with the buying procedure, please write us at firstname.lastname@example.org
If you live in Italy, you can return your order within 14 days following the day of shipment. For all the international customers, the return is going to be charged to the client. All the other requested information relating to returns are going to be provided through email – email@example.com
You are going to receive your return label and the document of the occurred withdrawal’s reservation from the same email. The returns are going to be accepted only if the products are not marked, scratched, or have any visible wearing sign – or if the labels have been removed.
You are going to be refunded only after the product’s inspection and acceptance. The elaboration of the refund will take 2 days.
Please note that one or two more days may be needed to the refund to be accredited in your credit card.
In case of questions or doubts relating the return’s procedure, please write to our client’s service at firstname.lastname@example.org
Shopping on euterpestudio.com it is of course safe.
Euterpe takes care and respect your privacy: your personal information is going to be diffused only according to the agreements provided from our Privacy Policies.
For any question or doubt, or if you only want to receive more information, please write at email@example.com.
Requests for colour\size\model changes will be accepted under the terms in which the cost of shipping to our warehouse will be covered independently by the applicant. The shipment of the replacement item will be paid by Euterpe Studio. If you wish to change the purchased item, in size or model (not Colour), we will refund the first order, while the second order, i.e., the replacement one, will be shipped only following the insertion of the new order from part of the customer.
Follow the tracking number showing on the confirmation email we sent you the day your order has been taken in charge from the courier.
To verify the status of an order or of a shipment, you can also send us an email at firstname.lastname@example.org
Your order is going to be shipped in an Euterpe box, which is a FSC certified cardboard box. Inside the box, your bag is going to be protected by a recycled, organic cotton dustbag.
You will find all the technical characteristics (dimensions, colour, accessories, use advice) on every product’s form. Any question? Please write us at email@example.com
EUTERPE only uses high quality leathers that are processed in Italy – that are guaranteed to have high performant features. All the companies we work with are certified for being respectful of the environment and for saving water and energy.
Swipe it regularly with a smooth, dry cloth. Avoid contact with plastic or darker leather materials. In case of accidental scratches, you can make them less visible by delicately massaging the skin with a wet cloth – for smooth calfskin and hammered calfskin only, otherwise on buffed leather or velvet leather bags you can make them less visible by wiping with a dry cloth. All bags must then be dried with a clean cloth.
When you are not wearing your Euterpe bag, please store it in its own dust bag to protect it from dust and dirt. Avoid strong sunlight, and humidity. Avoid contact with grease, dirt, and rough surfaces. Protect it as much as possible from heavy rain and from liquids in general. Do not stuff it too much. If you would like to clean your bag, please contact a leather expert, who will appropriately take care of it. If your bag has a clean or bright colour, please use extra care.
Euterpe Studio is in Arzignano (VI), in Italy.
EUTERPE bags are handcrafted in a workshop in the heart of Tuscany (Italy), which is a region with a high experience in leather’s manufacture.