Refund policy

Customers have 14 days from the shipment date to place a return. For all the Italian clients returns are free. All returns made from outside Italy, are meant to be paid from the customer.

Returns will only be accepted if the products have no visible signs of wear and tags have not been removed.

How To Complete Your Return

  1. Send an email to customer@euterpestudio.com to know how to complete a return.
  2. Upon inspection and acceptance of the returned merchandise, we will process your refund within approximately 2 business days, at which time you will be notified by email. Please note that it may take another day or two before the refund is credited back to your credit card.

Note that every product bought through the outlet collection of our website cannot be returned or substituted.

We reserve the right to reject any return that does not comply with the conditions stated above. If you have any questions or concerns regarding the return process, please contact customer service at customer@euterpestudio.com.